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Customer Service

Services and Information to MEPMedia Customers

The services below are available to registered MEPMedia customers only.

Product FAQ

Have a question about our products? Find the answer here.

Dot MP3 Editor Pro & MP3 Editor Deluxe

FAQ 01: Which formats can I use to edit?

FAQ 02: How to save as MP3?

FAQ 03: Can I remove the voice from a sound track, completely?

FAQ 04: There is a file that I can use your audio editor to play it, but it is not working when I try to edit it. What could be the problem?

FAQ 05: Can I edit the ID3 Tag information for the output files?

FAQ 06: What type of recording options does the audio editor have?

FAQ 07: Output Audio files are sounding bad?

FAQ 08: What's the difference between MP3 Editor Pro & Deluxe?

DotAudio Merge Expert

FAQ 01: Is it possible to join different bit rate audio?

FAQ 02: Can I input audio files of different formats without turning them into a certain format?

FAQ 03: How do I change the file order after I add them to the merger?

FAQ 04: How many files can I import to join?

FAQ 05: What if I want to convert audio files instead of joining them?

DotBurnPro

FAQ 01: Why did I fail to extract and encode MP3 from Audio CD?

FAQ 02: Can all CD-ROM drives convert CD to WAV, MP3, or WMA?

FAQ 03: Why do the ripped MP3 files play at wrong speed and/or shows wrong length?

FAQ 04: Why do I have to register with the CDDB in order to retrieve track information for CD conversions?

FAQ 05: What's the difference between CDDB and CD-Text?

DotAbsolute Audio Converter

FAQ 01: How can I modify the quality of the output files?

FAQ 02: While attempting to convert a WMA file to WAV or MP3, the converter does not seem to be responding. Why?

FAQ 03: Does your audio converter support mpga audio format and how do I convert it to MP3?

FAQ 04: Where do I find my audio files?

FAQ 05: How can I get MP3 files transferred to PSP?

DotAbsolute Audio Recorder

FAQ 01: What if I want to record some online radio program? Can the recorder tool start recording automatically?

FAQ 02: How to extract music from Movie CD (DVD/VCD) or Audio CD?

FAQ 03: How to record a conversation on the Internet?

FAQ 04: How to convert encrypted WMA to MP3/WAV to burn CDs?

FAQ 05: How to use streaming audio to add impact to your online business?

Customer FAQ

FAQ 01: What do I do with the .exe file?

FAQ 02: Do you produce products for the Mac?

FAQ 03: How do I uninstall your products?

FAQ 04: The program worked fine before but not now?

FAQ 05: I found a bug! Now what?

Order FAQ

What is ESD?

What are MEPMedia return and refund policies?

Is European VAT applicable to MEPMedia products?

 

 

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Online Store | Product FAQ | Order FAQ | Customer Service | Customer FAQ